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Pay your NEC Retail Electric Bill Online

or

call us at (866) 439-4158 to pay by telephone

Frequently Asked Questions

How does online or telephone payment work?

You can pay your NEC Retail bill by electronic check or by credit card using the online link above or by calling the phone number above. The credit cards accepted include Visa, MasterCard, and Discover. There is a convenience fee of $4.95 for credit card payments and $2.50 for electronic check payments.

Why is there a convenience fee to pay my bill online or by telephone?

NEC Retail is part of a not-for-profit, customer owned company. NEC Retail believes you should only pay for the services you use. As most NEC Retail consumers still mail their payments or use bank draft, we aren't yet ready to pass on the cost of online and telephone payment services to all of our consumers. If in the future, most NEC Retail customers begin to use this service, we will consider offering it as a basic customer service and the cost will be built into the rate structure. We want to offer this payment option, but for now those who use it must pay a convenience fee for the service of $4.95 for credit cards and $2.50 for electronic checks.

Why does it say I have to have a "dash" in my account number?

This service is provided for NEC Retail customers who have another company (not NEC) handling their powerlines. If your account number at the top of your bill has a "hyphen" or "dash" in the number then you are at the right place to pay your bill online. If you are an NEC member who also has NEC powerlines, you'll note that your account number does NOT have a dash, in which case you need to use the payment services provided at www.nueceselectric.org .