Reporting Your Power Outage
NEC Retail does not maintain your power lines. The quickest way for you to get your power back on is to report your outage directly to your energy delivery (wires) company at one of the numbers listed below.
If you have a life-threatening and/or dangerous situation,
you should call 911 first!
| If you are located in this company's delivery area... |
Call this number to report your power outage... |
|
|
1-866-223-8508 or http://www.aeptexas.com/ |
Nueces Electric Co-op Delivery Area |
1-800-NEC-WATT (1-800-632-9288), or 387-2581 in Robstown |
Oncor Delivery Area |
1-888-313-4747 |
CenterPoint Delivery Area |
1-800-332-7143 |
Texas-New Mexico Power (TNMP) Delivery Area |
1-888-TNMP456 (1-888-866-7456) |
When you contact your wires/delivery company to report your outage please be prepared to provide the following information:
- Your ESI ID number as it appears on your electric bill
- Whether or not your neighbors' have power
- Any obvious damage visible to the electric system around your home or business (e.g. downed line, pole fire, tree in line, etc.)
- Callback numbers for your delivery company to use if they need to reach you.